Overview
Our refund and return policy lasts 7 days from the date of delivery. If 7 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.
To be eligible for a return, your candle or product must be unused, in the same condition as received, and in its original packaging.
Certain items are non-returnable, including:
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Custom-made or personalized candles
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Gift cards
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Downloadable digital products
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Sale or discounted items
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Items that are intimate, sanitary, or perishable (such as candle melts with natural ingredients)
A receipt or proof of purchase is required to complete your return.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will notify you via email that we have received your returned item. You will also receive approval or rejection of your refund.
If approved, your refund will be processed, and the amount will automatically be credited to your original method of payment within 7–10 business days.
Late or missing refunds
If you have not received your refund after confirmation:
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Check your bank account again.
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Contact your credit card company; it may take some time before the refund is reflected.
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Contact your bank, as processing times vary.
If you have completed these steps and still have not received your refund, please email us at Nikkandwe@gmail.com
Sale items
Only regular-priced items may be refunded.
Sale, discounted, or clearance items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange a product for the same one, email us at Nikkandwe@gmail.com and send your item to:
NikkDecor,Nikk & Nee Candles
Rajnagar Extension Ghaziabad, Delhi NCR
Uttar Pradesh 201017
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift, or if the gift giver had it shipped to themselves, we will send the refund to the gift giver.
Shipping returns
To return your product, please mail it to:
Nikk & Nee Candles
Rajnagar Extension Ghaziabad, Delhi NCR
Uttar Pradesh 201017
You are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the total refund amount.
Depending on your location, the time taken for exchanged items to reach you may vary. For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Need help?
For questions or assistance with refunds and returns, contact us at:
Email: Nikkandwe@gmail.com
Phone: +91-9927488067