Orders & Shipping
We currently ship across India. Standard delivery takes [X–Y business days] after dispatch. Remote areas may take a little longer. You’ll receive tracking details by email/SMS once your order ships.
Shipping is [free over ₹___]. For orders below that, a [₹___] delivery fee applies. Exact charges are shown at checkout.
Once dispatched, we’ll share a tracking link via email/SMS. You can also log in to [nikdecor.com] and check
We can modify/cancel orders before dispatch. Email [Nikkandwe@gmail.com] or WhatsApp [+91-9927488067] ASAP with your order number. If already shipped, you can follow our return process (see below).
Our candles are made with [soy/blended] wax and [cotton/wooden] wicks. They are [vegan/cruelty-free—confirm as applicable].
Burn time varies by size and scent load. As a guide: [Small: ~X hrs | Medium: ~Y hrs | Large: ~Z hrs].
Trim the wick to ~5–7 mm before each burn, keep the candle on a heat-safe surface, away from drafts, children, and pets. Do not burn for more than 3–4 hours at a stretch. Stop use when ~1 cm wax remains.
Tunneling: Let the first burn create a full melt pool edge-to-edge (about 2–3 hours).
Frosting/Sweating (soy): A natural cosmetic effect—doesn’t impact performance.
If issues persist, message us with photos—we’re happy to help.
Payments & Offers
We accept [UPI / Cards / Netbanking / Wallets] via [Razorpay/Stripe/PayU/etc.]. COD is [available/not available] in selected pin codes.
Yes—add [gift wrap / gift note] at checkout for [₹___] (optional). Prices won’t appear on the delivery invoice for gifts.
Change of mind / wrong scent: Return unused, unlit items in original packaging within 7 days of delivery.
Damaged/defective/wrong item: Contact us within 48 hours with photos; we’ll replace or refund.
Used or opened candles, custom/personalized items, gift cards, free gifts, and final sale items (unless damaged/incorrect).
If the issue is on us (damaged/defective/wrong item): we cover it.
For change-of-mind returns: customer covers it using a trackable courier.
After we receive and inspect your return (~2–3 business days), approved refunds are issued to your original payment method within 5–7 business days. Bank processing times may vary.
Shipping and COD fees are non-refundable, except when we made a mistake or the item arrived damaged/defective.
International returns for change of mind are currently not accepted. For damaged/defective/wrong items, contact us within 48 hours—we’ll help with the best resolution available. Duties/taxes are non-refundable.